Terms of Service

If you do not agree to these Terms, do not use the Services. If you use the Services on behalf of an entity, you represent that you have authority to bind that entity.

• You must be at least 18 years old to create or operate an account.
• You agree to provide accurate registration information and keep it current.
• You are responsible for maintaining account credential confidentiality and device security.
• You are responsible for activity under your account unless prohibited by law.

Heirloom provides planning and collaboration software for family stewardship workflows, including onboarding, asset mapping, giving records, inheritance simulation, values capture, and educational draft outputs.

We may update, modify, add, remove, or discontinue features at any time, including private beta features, with or without prior notice where permitted by law.

Heirloom is not a law firm, financial advisor, tax advisor, fiduciary, broker-dealer, or trustee. The Services and outputs are for educational and planning use.

• No attorney-client relationship is created by use of the Services.
• Will draft outputs are educational drafts and must be reviewed by a licensed attorney.
• You are solely responsible for decisions, filings, legal documents, and financial actions.

You retain ownership of content you submit. You grant Heirloom a non-exclusive license to host, process, store, and display that content solely to provide, secure, and improve the Services.

• You represent that you have rights and permissions to submit the content.
• You are responsible for invitation and permission settings in your workspace.
• Invited users may view and act on workspace data according to assigned permissions.

You agree not to:

• Use the Services for unlawful, fraudulent, or deceptive conduct.
• Attempt unauthorized access to accounts, systems, data, or APIs.
• Interfere with service operation, including security controls and rate limits.
• Reverse engineer or misuse automated access except as explicitly allowed.
• Upload malicious code or content that violates rights of others.

Some features use AI model providers to process inputs and produce outputs. AI outputs may be incomplete, inaccurate, or unsuitable for specific circumstances.

• You are responsible for reviewing all AI outputs before reliance.
• AI outputs are not a substitute for licensed legal, tax, or financial professionals.
• You must not submit information you are not authorized to share.

The Services, including software, design, workflows, text, and trademarks, are owned by Heirloom or its licensors and protected by applicable law.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for internal planning purposes.

The Services integrate third-party providers for infrastructure, authentication, communications, and AI processing. Use of those features may also be subject to third-party terms and policies.

Some Services may be offered at no cost during beta. If paid plans are introduced, pricing and billing terms will be disclosed before charges are applied.

Unless required by law, paid fees are non-refundable once services are rendered.

We may suspend or terminate access if we reasonably believe you violated these Terms, posed a security risk, or where required by law.

You may stop using the Services at any time. Provisions that should survive termination will remain in effect.

To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, express or implied.

We do not warrant uninterrupted operation, complete accuracy, or suitability for your specific legal or regulatory requirements.

To the fullest extent permitted by law, Heirloom and its affiliates are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the Services.

To the fullest extent permitted by law, Heirloom's aggregate liability for all claims relating to the Services will not exceed the greater of (a) amounts you paid us in the prior 12 months, or (b) US $100.

You agree to indemnify, defend, and hold harmless Heirloom and its affiliates from claims, liabilities, damages, and expenses arising from your use of the Services, your content, your violation of law, or your violation of these Terms.

Please contact us first so we can try to resolve disputes informally. If unresolved, disputes are to be resolved by binding individual arbitration to the fullest extent permitted by law, except qualifying small claims matters.

• No class actions or class arbitration.
• No jury trial where arbitration applies.
• If part of this clause is unenforceable, the rest of the Terms remain in effect.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except where superseded by applicable law.

We may update these Terms from time to time. Continued use after updated Terms become effective constitutes acceptance of the revised Terms, except where additional notice or consent is required by law.

Heirloom

Email: hello@planheirloom.com